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9033 9th St. Rancho Cucamonga, CA 91730

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Frequently Asked Questions

Updated: Sep 22, 2026

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Local: +1 (909) 466-7680
West Coast: +1 (800) 700-7683
East Coast: +1 (800) 821-1782

Fax: (909) 466-7682
E-mail: [email protected]

We Buy Used IT Equipment
9033 9th Street
Rancho Cucamonga, California 91730

Can my data be securely erased without destroying the media itself?

It depends on the sensitivity of your data.

Level I  (reuse allowed)

Appropriate for individual or business. Data Destruction Certificate provided at no charge

Degauss allowable media types before testing and certification

Reformat and single pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled

This is a green, eco-friendly solution

Level II  (reuse allowed)

Appropriate for business and individuals desiring a higher level of security. Data Destruction Certificate provided at no charge

Compliant for mid-range data sensitivity. Covers many regulatory compliance issues and un-classified data.

Degauss allowable media types before testing and certification

Reformat and multiple-pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled

Low level DoD compliant – 7 pass wipe

This is a green, eco-friendly solution

Level III – Full Data Eradication and Media Destruction and Disposal (not for reuse)

Appropriate for  organizations interested in the ultimate data destruction solution

Compliant with all standards and regulations

Full degaussing and physical destruction of storage media and hard drives

This solution is not as eco-friendly as other solutions – some parts may be recycled – but some may end up in landfills

 

How much is my used storage media or equipment worth?

Many factors affect the value of your equipment:

Condition – New sealed, new open, refurbished, or Used

Age

Quantities

Brands and Part Numbers

Connection type – SATA, SAS, Fibre

Size and Capacity

Configuration

Ship from location

 

Do you purchase used video tape?

Sorry, we have not yet found a solution for used Video Tapes

 

Are your processes documented so I can show others at my organization?

We have many documents available. You may request any of them:

Sample Data Destruction Certificate

List of Equipment WTB

List of Data Tapes WTB

Data Destruction Compliance

Data Destruction Methods

Ensuring the Secure Destruction of Your Data

Onsite Data Destruction

Secure Shipping

 

How is the data on my devices erased?

It depends on the type media / equipment

Degaussing

Degaussers are able to erase because they generate a magnetic field so powerful that it permanently removes the magnetic memory from the iron oxide which removes or randomized the data pattern. 

Depending on the type of media, different magnetic field strengths are required to effectively destroy magnetic memory. Modern tapes and hard drives require more magnetic strength. Depending on the type of media your organization uses, we will use the appropriate degausser to get the job done.

Hard drives are not reusable after being degaussed. Some media types are reusable after degauss and some are not

Data Destruction Certificate provided at no charge

Overwrite and Reformat

Proprietary and approved software and processes are in place for sure data eradication.

Reformat and single as well as multiple pass overwrites of functional servo storage media, hard drives, and other equipment allow secure data destruction and reuse.

Non-functional media are degaussed (de-magnetized) and recycled

Data Destruction Certificate provided at no charge

Please contact us with any data destruction questions and/or requirements.

 

Is someone available to help me put together a proposal for approval?

Your Personal Representative is available to answer any questions, provide additional information and assistance, as well as guide you through this process quickly and painlessly. Many documents and processes are available, as well as any custom ROI spreadsheets you may require.

Let us do the work!

 

Can you provide an SOW? (Statement of Work agreement)

We can easily work within your organization’s legal and other regulatory requirements. All types of documents and agreements are available:

LOA  (Letter of Agreement)

SOW  (Statement of Work)

MNDA  (Mutual Non-Disclosure Agreement)

Project Charter/Schedule

Purchase Order; Billing

Quotes; Estimates

Work Orders; Invoicing

 

What is your warranty?

Various warranties apply with different types of equipment

Data Tapes:  90 day money back guarantee; with lifetime warranty against defects

Used Equipment:  Guaranteed not DOA; 30 day warranty

New Equipment:   Varies depending on the equipment type and manufacturer.

Refurbished Equipment:  Varies depending on the equipment type and manufacturer. Normally 30, 60, or 90 day warranty

 

Do you have a minimum quantity for purchases/sales?

You may purchase as few as one item from us. FREE Shipping does not apply to only one piece.

Most times, if we are purchasing items from you, it does not make sense to only purchase one item at a time.

 

Which payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, and wire transfer.  Please contact us for a Credit Card Authorization form.  You may also contact us for a Credit Application if you wish to obtain Net Terms.

 

Do you ship to and purchase from internationally?

 Yes we do. 

We will arrange and pay for shipping on any products we are purchasing from any location.

For products you may be buying from us, we are able to ship to your freight forwarder within the US; or you may have your freight forwarder pick up the products from our facility. You may also use your DHL, FedEx, or UPS account.

 

What is your privacy policy?

We respect your privacy and the security of your data.  We do not sell or loan ANY of your information to anyone or any company.  

Check out our full Privacy Policy here:  https://webuyuseditequipment.net/about-us/privacy-policy/

 

How can I obtain tracking or other information regarding my order?

You should receive an email automatically with your tracking information the same day your order ships.   

Please feel free to contact Customer Service at [email protected] with any questions regarding your orders. You may also call Toll Free +1 800-700-7683  or +1-909-466-7680.  Our fax number is 909-466-7682. 

What brands and equipment do you buy?

We buy servers, storage, networking gear, memory, CPUs, laptops, telecom systems, and tape media from major manufacturers including Dell, HPE, Cisco, Juniper, Lenovo, NetApp, EMC, Supermicro, and Arista. If your brand or model isn’t listed, submit it — we evaluate most enterprise IT equipment.

Do you buy mixed equipment lots, or only single categories?

Yes. Mixed lots are common during data center decommissions and office refreshes. Send us a basic equipment list, photos, or an export report and we’ll sort out what has resale value and what needs to be recycled.

Do you handle full data center decommissions?

Yes. Whether it’s a handful of retired servers or a complete multi-site decommission — racks, switches, drives, memory, CPUs, PDUs included — we scope the whole lot and give you one consolidated offer.

How do you value networking equipment like switches, routers, and firewalls?

Value comes down to age, port count, throughput, and current demand for that model in the secondary market. Submit your model numbers and quantities and we’ll price it against what’s moving right now.

What determines the value of a used server?

Mainly what’s inside it: CPU model and count, RAM type and capacity, drive configuration, and overall storage density. Two identical chassis can be worth very different amounts depending on how they’re configured — send us the full spec sheet for an accurate number.

How do I get a quote?

Send us your equipment list — model numbers, quantities, and condition. A data supply specialist reviews it against current market demand and responds with a cash offer, typically within one business day.

What information do you need to give me an accurate quote?

An itemized list with model numbers, quantities, and condition is ideal. If you don’t have that handy, photos of asset tags or serial numbers work too — we can usually identify equipment from those.

Will you pick up my equipment, or do I need to ship it?

Both are available. For larger lots, we coordinate freight pickup directly from your location. Smaller quantities can be shipped using a prepaid label we provide — either way, shipping is on us.

How should I package equipment I’m shipping to you?

Pack tightly enough that nothing shifts in transit — loose components are the most common cause of shipping damage. If you’re shipping on our prepaid label, we can also send packing guidance or materials for larger or more fragile items on request.

Why sell to you instead of listing equipment myself on eBay or a marketplace?

Selling piece by piece means individual listings, buyer negotiations, packing every item separately, and covering your own shipping and fees. Selling to us is one list, one offer, and one payment — plus your data is handled and destroyed to a documented standard, which most individual buyers can’t offer.

What is ITAD (IT Asset Disposition)?

ITAD is the structured process of retiring, repurposing, or disposing of enterprise IT equipment in a way that verifies data destruction, recovers resale value, and produces compliance documentation — rather than just pulling gear out of a rack and discarding it.

Is your data destruction process compliant with HIPAA, SOX, or PCI-DSS?

Yes. Every device gets a NIST 800-88-aligned destruction certificate, and our documentation is formatted to support HIPAA, SOX, PCI-DSS, and FISMA audit requirements.

Is data destroyed before or after my equipment is evaluated for resale?

Before. Data destruction is the first step in our process — no device is evaluated for condition or resale value until destruction is verified and certified.

Do you provide a certificate of data destruction?

Yes, for every device — not just per shipment. You can request documentation for your records or to satisfy an internal compliance review.

What is chain of custody, and how do you maintain it?

Chain of custody starts the moment we take possession of your equipment, not when it arrives at our facility. Shipments are tracked with serialized containers and timestamped records the whole way through, so you have a documented trail from pickup to destruction.

How fast do I get paid?

Once your equipment arrives and is verified against the quote, payment goes out through your preferred method — most transactions close within a few business days of intake.

 

 

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Client
Testimonials

“The buyback program was easy for me to use. I simply sent WEBUY an email with the list of surplus items that I had. WEBUY replied back with a quoted value. I then shipped WBUY the tapes and quickly received payment. The process was very easy and I felt good that I wasn’t throwing the equipment into the landfill and someone else can make use of them.

I will do business with WBUY again.”

Bay Industries Inc.

“I have to say once I found you the process was relatively quick and straightforward. Your website provided great details and once I submitted my inventory within 24 hours I had a quote and confirmation of the dollar amount.

The entire process from shipment to check in hand was painless and quick, I will most definitely use this service again and have already recommended it to my other peers.”

Masons of California

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  • 9033 9th St. Rancho Cucamonga, CA 91730
  • West Coast: +1 (800) 700-7683
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