Frequently Asked Questions

Updated: November 6, 2020

  • West Coast: (800) 700-7680
  • East Coast: (800) 821-1782
  • International: 001-909-466-7680                                                        
  • Fax: (909) 466-7682
  • E-mail: Sales@WeBuyUsedITEquipment.net

    We Buy Used IT Equipment
    9033 9th Street
    Rancho Cucamonga, California 91730
  • It depends on the sensitivity of your data.
    • Level I  (reuse allowed)
      • Appropriate for individual or business. Data Destruction Certificate provided at no charge
      • Degauss allowable media types before testing and certification
      • Reformat and single pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled
      • This is a green, eco-friendly solution
    • Level II  (reuse allowed)
      • Appropriate for business and individuals desiring a higher level of security. Data Destruction Certificate provided at no charge
      • Compliant for mid-range data sensitivity. Covers many regulatory compliance issues and un-classified data.
      • Degauss allowable media types before testing and certification
      • Reformat and multiple-pass format of functional servo storage media and hard drives. Non-functional media will be degaussed (de-magnetized) and recycled
      • Low level DoD compliant – 7 pass wipe
      • This is a green, eco-friendly solution
    • Level III – Full Data Eradication and Media Destruction and Disposal (not for reuse)
      • Appropriate for  organizations interested in the ultimate data destruction solution
      • Compliant with all standards and regulations
      • Full degaussing and physical destruction of storage media and hard drives
      • This solution is not as eco-friendly as other solutions – some parts may be recycled – but some may end up in landfills
  • Many factors affect the value of your equipment:
    • Condition – New sealed, new open, refurbished, or Used
    • Age
    • Quantities
    • Brands and Part Numbers
    • Connection type – SATA, SAS, Fibre
    • Size and Capacity
    • Configuration
    • Ship from location

Sorry, we have not yet found a solution for used Video Tapes

  • We have many documents available. You may request any of them:
    • Sample Data Destruction Certificate
    • List of Equipment WTB
    • List of Data Tapes WTB
    • Data Destruction Compliance
    • Data Destruction Methods
    • Ensuring the Secure Destruction of Your Data
    • Onsite Data Destruction
    • Secure Shipping
  • It depends on the type media / equipment
    • Degaussing
      • Degaussers are able to erase because they generate a magnetic field so powerful that it permanently removes the magnetic memory from the iron oxide which removes or randomized the data pattern. 
      • Depending on the type of media, different magnetic field strengths are required to effectively destroy magnetic memory. Modern tapes and hard drives require more magnetic strength. Depending on the type of media your organization uses, we will use the appropriate degausser to get the job done.
      • Hard drives are not reusable after being degaussed. Some media types are reusable after degauss and some are not
      • Data Destruction Certificate provided at no charge
    • Overwrite and Reformat
      • Proprietary and approved software and processes are in place for sure data eradication.
      • Reformat and single as well as multiple pass overwrites of functional servo storage media, hard drives, and other equipment allow secure data destruction and reuse.
      • Non-functional media are degaussed (de-magnetized) and recycled
      • Data Destruction Certificate provided at no charge
    • Please contact us with any data destruction questions and/or requirements.
  • Your Personal Representative is available to answer any questions, provide additional information and assistance, as well as guide you through this process quickly and painlessly. Many documents and processes are available, as well as any custom ROI spreadsheets you may require.
    • Let us do the work!
  • We can easily work within your organization’s legal and other regulatory requirements. All types of documents and agreements are available:
    • LOA  (Letter of Agreement)
    • SOW  (Statement of Work)
    • MNDA  (Mutual Non-Disclosure Agreement)
    • Project Charter/Schedule
    • Purchase Order; Billing
    • Quotes; Estimates
    • Work Orders; Invoicing
  • Various warranties apply with different types of equipment
    • Data Tapes:  90 day money back guarantee; with lifetime warranty against defects
    • Used Equipment:  Guaranteed not DOA; 30 day warranty
    • New Equipment:   Varies depending on the equipment type and manufacturer.
    • Refurbished Equipment:  Varies depending on the equipment type and manufacturer. Normally 30, 60, or 90 day warranty
  • You may purchase as few as one item from us. FREE Shipping does not apply to only one piece.
    • Most times, if we are purchasing items from you, it does not make sense to only purchase one item at a time.

We accept Visa, MasterCard, Discover, American Express, PayPal, and wire transfer.  Please contact us for a Credit Card Authorization form.  You may also contact us for a Credit Application if you wish to obtain Net Terms.

  •  Yes we do. 
    • We will arrange and pay for shipping on any products we are purchasing from any location.
    • For products you may be buying from us, we are able to ship to your freight forwarder within the US; or you may have your freight forwarder pick up the products from our facility. You may also use your DHL, FedEx, or UPS account.
  • We respect your privacy and the security of your data.  We do not sell or loan ANY of your information to anyone or any company.  

Check out our full Privacy Policy here:  https://webuyuseditequipment.net/about-us/privacy-policy/

  • You should receive an email automatically with your tracking information the same day your order ships.   

Please feel free to contact Customer Service at sales@WeBuyUsedITequipment.net with any questions regarding your orders. You may also call Toll Free 800-700-7683  (001-909-466-7680).  Our fax number is 909-466-7682.